Customer Support

At New Pendant Jewelry we want to make sure your shopping experience is both easy and comfortable. We have taken great measures to ensure that custom photo pendent orders are safe, secure. In secure, as your custom jewelry source, we guarantee that your merchandise will be enjoyed for years to come.

If you ever have any questions about our photo pendants, jewelry, or our gift products, please don't hesitate to send us e-mail at contact@newpendant.com

2. If your merchandise torn color or fade out. New Pendant Jewelry will replace the item, at our option,

    without charge for up to 3 month for gold plate and sterling silver 1 month for month for rhodium from

    the date of purchase

4. Warranty excludes all damage caused by abuse or normal wear. If warranty service is required,   

     please send the merchandise and warranty to New Pendant Jewelry

You may return your order within 10 days from the date of shipment.

Please include the following order information:

Full name, Address, Order Number, Date of purchase, Type of pendant purchased, Problem with order.

All returned items are inspected upon receipt prior to the issuance of any refunds, exchanges or credits. Merchandise that does not match our product data in our records will be returned or refused

Returns and Exchanges Restrictions:

1. The original Invoice must accompany the returned item.

2. The item must be returned in its original condition, unworn and unaltered in any  way.

3. Special orders and personalized engraved items cannot be returned for reasons other than defects in materials or workmanship. If there was an error made on our part, we will happily exchange your order.

4. Processing, shipping, handling and insurance charges are not refundable.